Home: 972.540.1800
Mobile
214.808.8932
Skills Summary:
A Senior Leader with the technical skill, business and business process
experience to build teams and motivate organizations to achieve corporate and
customer objectives and goals.
Skills
Qualifications:
·
24+ years in software quality, product development, customer
support and Information Technology, including:
o 16
years as a Director/Manager of Quality Assurance and Customer Support teams
o Responsible
for testing applications written in .NET,
C#,C, C++, JAVA, Visual Basic, HTML, SQL, MS Access, Lotus Notes, Delphi, TPF as
well as embedded OS and applications
o Established
and maintained extensive test automation suites and systems
o Lead
teams to develop extensive test automation frameworks using QTP, SOATest, Silk, Python, Selenium, Robot
Framework and other tools
o Experienced
web, application, systems, SAAS, ETL, performance and functional testing
o Comprehensive
understanding of large integrated
systems as well as PC and Mac hardware and software configurations
·
Hands on javascript development and support
·
Trained and utilized MS Visual Studio, Team
Foundation Server and Microsoft Test Manager
·
Trained and experienced in Software Product Line
Processes and implementation
·
Trained in Fegan inspection process and methodology
·
Experienced at creating tools and methods to
communicate project metrics and status to teams and corporate decision makers.
·
Trained in CMM and CMMi standards
·
Experienced in Six Sigma methodologies and process
improvement
·
Successfully managed projects through
geographically-distributed organizations,
both onshore and offshore
·
Business continuity and disaster recovery leader
·
Broad technology experience – able to learn new
technologies quickly
·
Managed multiple departmental operations and budgets
in excess of 6 million dollars
·
Experience directing successful QA and Technical
Support operations across multiple business units as a billable operation as
well as independent teams within the business units themselves.
·
Experience directing customer support efforts
through multiple channels (online, call center, knowledge base, self-help)
·
Excellent written and verbal skills
·
Excellent hiring and personnel management skills
·
2009/2010 President, Dallas/Ft Worth Quality
Assurance Association
Professional
Experience:
Selerix,
Inc. (8/12 to present)
Benefit
Enrollment Systems
Director
Support Services
Executive leadership role responsible for managing
the support function of Selerix, including the management of Support staff,
interfacing with customers and development.
Client Relations Manager
Responsible for maintaining
business and technical relationships with American Fidelity and other carriers,
brokers and customers, including the development, setup and production support
of open benefit enrollment systems and cases. Create documentation, online help
and technical training curriculum for staff and clients. Utilize javascript to
configure enrollments and customize the BenSelect system to customer
requirements.
Epsilon
Database Marketing (9/11 to 6/12)
Centralized
Development Services
QA
Director
Principal QA Leader for BMW,
Visa, Canadian Tire projects. Responsible
for QA governance, implementation and execution of testing processes and best
practices, including defining the test effort, creating test strategies and
plans, reviewing test assets and SWAT responses to critical production issues
and their resolution. Team
responsibilities include coordinating test efforts with offshore (India) test
teams, including interviewing and approval of vendor test resources as well as
day to day management of test activities.
Sabre
Holdings, Inc. (2/10 – 9/11)
Travelocity
North America Shopping/Checkout SQM
Manager
Build and manage geographically
distributed SQM teams in US, India and Argentina for Travelocity. Responsible for the overall quality of
releases in the Shopping/Checkout/Datawarehouse areas of Travelocity as well as
helping to define automation strategies, quality processes and methodologies
for centralized SQM teams and
Travelocity releases.
Airline
Solutions
MCP
End to End Test Coordinator
Responsible
for the planning and execution of E2E test efforts for the Sabre Multi-Carrier
Platform system implementation and customization efforts.
Texas
Instruments, Inc. (9/07 – 7/09)
Educational
Technology Division
Systems
Quality Assurance Manager
Accountable for the End to End
quality efforts of the product development lifecycle, including hardware
quality and the release and manufacturing validation process. Hired and staffed a TI Embassy for handling
software quality efforts in Monterrey, Mexico.
SQA
Manager/Director
Responsible for the release quality
of embedded and application software for the Educational Technology calculator
and hand held product lines. Managed
full time, contractor, consultant and 3rd party vendor resource teams
including 4 SQA Supervisors and 80+ SQA and HWQA team members. Accountable for the definition and execution
of strategic and tactical direction for the SQA organization and the software
product quality.
Intuit
(Enthusian Contract to
Professional
Tax Division
Sr. Quality
Assurance Manager
Project
and team manager over the Lacerte Professional Tax Product Systems Quality
Assurance groups. Project Manager over
new and roll-over ProTax QA projects as well as departmental budgeting and
scheduling for 13 full time and up to 8 job share, contract and intern
staff. Responsibilities included
validation and verification of web applications and back-end systems that supported
the ProTax product lines, including reverse engineering business process logic
and rules.
Responsible
for process improvement in the testing/QA organization, with a focus towards using
maturity model best practices such as CMMi and TPS to improve. Influenced SCM and product life cycle process
improvements in the Pro Tax offering creation processes. Involved in creating the release schedule and
managing integration point testing and completion for the Lacerte tax
products. Accountable for the overall
quality of the Lacerte Tax Products.
Lead
the quality efforts to transition e-file backend systems from Plano to Intuit
corporate data center. The critical
systems went online during the 2003 tax season and operated with no significant
errors.
Additional responsibilities included personnel and fiscal management of the ProTax and Accountant Central QA organizations during organizational transitions.
Grass Valley Group, Inc. (8/00 – 12/01)
Quality
Assurance Manager
As
Digital News Production products Quality Assurance Manager, was responsible for
overseeing the development cycle and testing of the Vibrint product line of
non-linear video editing tools for TV news, as well as the integration of
Digital News Production systems and Grass Valley Group core media products.
Established
the Grass Valley Group Vibrint division field office and SQA testing lab in
Other
responsibilities included interfacing with 3rd party engineering,
field service, sales, marketing and customer support personnel as well as
providing 2nd level product support to global TV station and
corporate TV network customers.
Micrografx,
Inc. (11/90 – 6/00)
International
Software Publisher, a global leader in the development of graphic software for
Microsoft Windowsâ.
Quality Assurance Engineer (11/90 – 11/92)
Micrografx, Inc. cont.
Director
of Corporate Quality Assurance and Technical Support
Responsible for establishing and
facilitating corporate Product Life Cycle and quality processes, and overseeing
the quality of all Micrografx products.
As Technical Support Director was responsible for establishment of
customer support processes, policies and infrastructure.
Supervisory responsibilities
included the direction of 5 QA Managers and 1 Technical Support Manager, 21 QA
Engineers and a 6-person technical support call center. During peak schedules supervised as many as
37 full time and 30 contract QA staff to complete 22 concurrent development
projects.
Accountable for the
administration of 2 cost centers with annual budgets of over 2 million dollars,
as well as the planning, scheduling and execution of over 80 software quality
projects per year. Also responsible for
the planning and execution of various customer support methodologies and
technologies, including call center, online, knowledge base and self-help. Worked with the Technical support Manager to
develop support services upsell
programs and implement the sale of support services to existing customers.
Received numerous company
achievement awards and recognition.
Quality Assurance Applications
Engineer
Responsibilities included design,
development and maintenance of automated testing tools, applications and
infrastructure systems utilized in testing and defect tracking.
Presentation
Products Test Manager
Responsible for the coordination
of development, localization and production of Charisma 4.0 English and German
and was awarded Employee of the Month in February 1994 for this project's
successful completion.
After helping to develop and
implement a software defect tracking system based upon Lotus Notes, was
promoted to this position in the MIS department. Responsibilities included administration of
all corporate electronic communication, including analysis, implementation,
training and maintenance of Lotus Notes, Microsoft Mail, Novell networks, and
the integration of telecommunication and remote corporate electronic
communication systems worldwide.
Quality Assurance Engineer
Quality Assurance Engineer in the
Development department, responsible for software quality in the flagship
product Designer 3.0, 3.1, Charisma 2.0, 2.1, Picture Publisher 3.0, 3.1,
PhotoMagic, Windows Draw, and was QA Project Coordinator for Graphics Works,
Micrografx's first product to ship on CD ROM, as well as lead QA Engineer for
the Microsoft Windows version of the Tektronix Phaser II SX color printer
driver, and for PM Chart, a productivity application that shipped with OS/2
2.0.
Educational
Background:
Master of Music, University of
Bachelor of Music Education, East
Leadership, Management and Technical training courses, seminars and classes to achieve development goals
References
available upon request.